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67,300 €

Median Base Salary

How much does a Technical Support Manager make in Lyon ?

The base salary for a Technical Support Manager in Lyon is 67,300 €. Also known as: Technological Support Manager.
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67,300 €

Median Base Salary (percentile 50th)

37 observations

Excellent Confidence

11,800 € Bonus per year

16,600 € of Stock

Base salary varies with experience. Register at TalentUp.io platform to learn about associated salaries based on seniority and percentiles. (Updated: Oct. 9, 2024)

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59700 €

Min salary

66400 €

Max salary

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👤 Technical Support Manager in 📍 Lyon

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Carles Font

CEO and Partner | Q-tech

Responsibilities: • Provide technical support to internal and external customers. • Monitor and respond to customer inquiries, service requests, and technical issues. • Troubleshoot and resolve customer issues in a timely manner. • Develop and implement customer service strategies and procedures. • Create and maintain technical documentation and knowledge base. • Monitor and analyze customer feedback and trends. • Work with other departments to ensure customer satisfaction. Requirements: • Bachelor’s degree in Computer Science, Information Technology, or related field. • At least 2 years of experience in customer service or technical support. • Excellent organizational, problem solving, and communication skills. • Ability to work independently and manage multiple tasks. • Ability to work in a fast-paced environment and handle multiple customer requests simultaneously. Preferred Skills: • Experience in customer service management. • Knowledge of computer hardware and software. • Experience with customer relationship management (CRM) software. • Knowledge of customer service principles and practices. • Familiarity with scripting and automation tools. • Knowledge of ITIL (Information Technology Infrastructure Library) framework.

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